Refund Policy

We offer refunds for the following situations:

•Damaged or defective products: if you receive a damaged or defective product, please contact us within 2 days of receiving your order. We will arrange for a return and replacement or issue a refund based on your preference.

•Incorrect orders: if you receive an incorrect order due to our error, please notify us within 2 days of receiving your order. We will either send you the correct item or process a refund based on your preference.

To initiate a refund, please follow these steps:

•Contact our customer support team at [email: info@zemicon.in] or [phone: +91-80-43021602] within the specified timeframe for your issue.

•Provide your order number and details about the issue you are experiencing.

•Our team will guide you through the return process and provide you with a return authorization if necessary.

•Pack the item securely in its original packaging, along with all accessories and tags.

•Ship the item to our business address:

zemicon
#5m/645, 5th Main Road,
B Channasandra, OMBR Layout, Banaswadi,
560043 Bengaluru, Karnataka, India

•Once we receive the returned item and inspect it, we will notify you about the status of your refund or replacement.

Refunds will be processed within 7 business days of receiving the returned item. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

Please note that certain items are non-refundable. These include:

•Items that have been used or damaged due to misuse.

•Personalized or customized products.

•Products returned without their original packaging.

If you have any questions or concerns about our refund policy, please feel free to contact us at [email: info@zemicon. In] or [phone: +91-80-43021602]. Our dedicated customer support team is here to assist you and ensure that your shopping experience with us is a positive one.